Service
Welcome to our service area.
Here you will find answers to the most frequently
asked questions about our shop and your orders.
The most frequent customer questions
HOW DO I REDEEM MY VOUCHER?
If you would like to redeem a voucher, enter the corresponding code in the "Voucher" field during the ordering process.
And it’s as easy as that:
- Select your desired items and place them in the shopping basket.
- Redeem your voucher by entering the code in the "Redeem voucher" field.
- Click on "redeem" and the voucher amount will be automatically deducted from your order. The voucher code is valid only once and expires after redemption.
WHY DO I NEED A CUSTOMER ACCOUNT?
You can also place an order with us without a customer account. We only need your personal data, the delivery address and the billing address for delivery. A customer account simplifies ordering in our online shop. It helps you to keep track of your orders. You can create a customer account here.
HOW CAN I REPROCESS MY TRANSMISSION?
Once your parcel has left our warehouse, you can track the shipment. To do this, you will automatically receive the consignment number and a link from our shipping partner by e-mail. You can use the link to check the delivery status of your order. If you have a HECHTER PARIS customer account, you can track the status of your order at any time.
You have not found a suitable answer?
GET IN TOUCH WITH US!
Our customer service is there for you from Mon – Fri, 09:30-18:00.
+33 (0) 1 76 36 05 53
Or send us an e-mail at:
service.fr@hechter.com
Service
Welcome to our service area. Here you will find answers to the most frequently asked questions about our shop and your orders.
The most frequent customer questions
HOW DO I REDEEM MY VOUCHER?
If you would like to redeem a voucher, enter the corresponding code in the "Voucher" field during the ordering process.
And it’s as easy as that:
- Select your desired items and place them in the shopping basket.
- Redeem your voucher by entering the code in the "Redeem voucher" field.
- Click on "redeem" and the voucher amount will be automatically deducted from your order. The voucher code is valid only once and expires after redemption.
WHY DO I NEED A CUSTOMER ACCOUNT?
You can also place an order with us without a customer account. We only need your personal data, the delivery address and the billing address for delivery. A customer account simplifies ordering in our online shop. It helps you to keep track of your orders. You can create a customer account here.
HOW CAN I REPROCESS MY TRANSMISSION?
Once your parcel has left our warehouse, you can track the shipment. To do this, you will automatically receive the consignment number and a link from our shipping partner by e-mail. You can use the link to check the delivery status of your order. If you have a HECHTER PARIS customer account, you can track the status of your order at any time.
You have not found a suitable answer?
GET IN TOUCH WITH US!
Our customer service is there for you from Mon – Fri, 09:30-18:00.
+33 (0) 1 76 36 05 53
Or send us an e-mail at:
service.fr@hechter.com