Terms & Conditions

The following GTC contain legal information on the rights granted to you by the directives governing distance contracts and electronic legal relationships.

The following General Terms and Conditions apply to the exclusion of all others to the business relationship between Gute Marken Online GmbH and consumers.
A consumer is any natural person who concludes a legal transaction for a purpose that is not related to his or her professional activity, whether this is carried out for a company or on his or her own account.

The contract of sale is concluded with :
Gute Marken Online GmbH
Munich Local Court: HRB 193880, Intracommunity VAT No.: DE 281502982

Phone number: +33 (0) 176360553
Fax: +49 (0)89 143 67 152 600
E-mail: service.fr@hechter.com

Registry court: Munich
Managing Director: Thorsten Höllger

If you have any questions, complaints or objections, please contact our Customer Service department:
by telephone on +33 (0) 176360553, Monday to Friday from 09:30 to 18:00.

The Internet pages of Gute Marken Online GmbH merely serve as a commercial brochure. By presenting products on its website, Gute Marken Online GmbH is only inviting customers to submit offers (orders).
The product presentation in the online shop does not constitute a binding offer, but a non-binding online catalogue. By clicking on the "PAY SECURELY" button, you submit a binding offer. You will receive an automated order confirmation in the form of an e-mail. This e-mail marks the conclusion of the contract.
Placing an order in our online shop involves 5 steps. First you select the goods you are interested in. Secondly, you enter your customer details. Next, you enter your billing address and, if applicable, a different delivery address. In the fourth step, you choose how you wish to pay. Finally, you have the opportunity to check all the information you have provided (e.g. name, address, payment method, items ordered) and correct it if necessary before sending us your order by clicking on "PAY SECURELY".

You have fourteen days to withdraw from this contract without giving any reason. The fourteen-day withdrawal period takes effect on the day on which you or a third party other than the carrier that you have appointed has or has taken possession of the last parcel or item delivered. In order to exercise your right of withdrawal, you must notify us (Gute Marken Online GmbH, c/o FineCom Gelsenkirchen, Fürstinnenstraße 2, 45883 Gelsenkirchen, service.fr@hechter.com, fax: +49 (0)89 14367152600) of your decision to withdraw from this contract in an unequivocal statement (e.g. in the form of a letter, fax or e-mail). You can use the model withdrawal form to do this, but you are not obliged to do so. The withdrawal period is deemed to have been observed if you send your notice of withdrawal before the end of this period.

Gute Marken Online GmbH
Christoph-Rapparini-Bogen 25 (3. OG)
80639 Munich
The goods should be sent to:

Gute Marken Online GmbH
c/o FineCom Gelsenkirchen
Fürstinnenstraße 2
45883 Gelsenkirchen
The cancellation should be sent by e-mail to:
E-mail: service.fr@hechter.com

By fax, the cancellation must be sent to:
Fax: +49 (0)89 / 143 67 152 600

CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we are obliged to refund all payments you have made to us, including delivery costs (with the exception of any additional costs resulting from your decision to choose a delivery method other than the cheapest standard delivery method offered by us), immediately and at the latest within fourteen days of the day on which we receive your declaration of withdrawal from this contract, less any return costs of 3.95 euros for international returns (using our returns label). Unless we have expressly agreed otherwise, we will use the same means of payment for the refund as you used for the original transaction; under no circumstances will you incur any costs as a result of this refund. We are entitled to refuse the refund until the goods have been received by us or, if this occurs before receipt of the goods, until you have provided proof that the goods have been dispatched. You must send the goods to us or hand them over to us as soon as possible, but no later than fourteen days from the day on which you inform us of your withdrawal from this contract, at Gute Marken Online GmbH, c/o Alt FineCom Finishing-eCommerce-Logistics GmbH, Fürstinnenstr. 2, D-45883 Gelsenkirchen. The deadline is met if you send the goods before the fourteen days have elapsed. We cover the cost of returning goods from Germany, Belgium, France, the Netherlands, Austria and Poland. For all other international returns, the return costs are EUR 3.95. This will be deducted from your refund accordingly. If the products have lost their value, you will only be liable if this is attributable to handling on your part that was not necessary to check the texture, properties and functionality of the goods.

– End of information on the right of withdrawal –

WITHDRAWAL FORM

If you wish to withdraw from the contract, please complete this form and return it to us:

Gute Marken Online GmbH
Christoph-Rapparini-Bogen 25 (3. OG)
80639 Munich
or to

By e-mail, the withdrawal should be sent to:
E-mail: service.fr@hechter.com

By fax, the cancellation must be sent to:
Fax: +49 (0)89 / 143 67 152 600

By telephone, the revocation must be communicated to:
Phone: +33 (0) 176360553

I/we hereby exercise my/our right of withdrawal from the purchase contract I/we have entered into for the following items:

End of information on the right of withdrawal

You will find herean example of a withdrawal form that you can use for your withdrawal.

Unless otherwise agreed, deliveries are made from Gute Marken Online GmbH to the delivery address specified by the purchaser. The logistics service provider DHL is responsible for deliveries.

Delivery costs for France are €5.95, irrespective of the size or weight of your order. Delivery costs for other countries are €2.95 (DE) or €5.95/7.95 (depending on the country), regardless of the size or weight of your order. Shipping costs are again clearly indicated on the product pages, in the basket system and on the order page.

First place the desired item in your shopping basket. The input field for vouchers/coupon codes will appear in your basket as soon as you have completed the first stage of the ordering process, just above the summary of the order amount. Please enter the voucher code and confirm by clicking on the "APPLY NOW" button. The amount of the voucher is immediately included in the basket total.

The use of vouchers is subject to the following terms and conditions:

• Only one voucher may be redeemed per order.
• Vouchers cannot be accumulated, particularly vouchers issued as part of different promotions.
• Vouchers can only be redeemed during the ordering process. Unfortunately, vouchers cannot be redeemed at a later date.
• Vouchers cannot be redeemed for cash.
• Vouchers may not be resold.

In addition, the following conditions apply to all promotional vouchers/voucher codes and vouchers/voucher codes with a minimum order value:

• Promotional vouchers are associated with a minimum order value which is always indicated on the voucher or supplied with its code.
  Minimum order value ("from … purchase") means that the definitive purchase contract must be drawn up and executed for an amount greater than this, even if you exercise your right of withdrawal. If the value of your order falls below the minimum order value as a result of a right of withdrawal being exercised or as a result of a return, the relevant voucher/coupon code cannot be used for the purchase in question.

If the minimum order value of another voucher/coupon code in the same voucher promotion is lower and reached, this voucher will automatically be applied to your purchase. If the minimum order value of the lowest value voucher of a voucher promotion is not reached, the sum of the prices of each item purchased must be paid without a discount.

• Promotional vouchers and voucher campaigns have a limited period of validity, which is indicated on the voucher or together with the coupon code. After the expiration of the promotional period, the voucher code can no longer be used. An extension is not possible.

For gift vouchers and other vouchers without a minimum purchase requirement, the following additional conditions apply:

• If you exercise the right of cancellation for a purchase for which a gift voucher (code) or other voucher (code) without a minimum purchase requirement has been redeemed, you will receive a new voucher (code) in addition to a possible refund of any additional payments made for unused voucher amounts or partial voucher amounts. The new voucher (code) is subject to the same conditions as the original voucher (code).
• Gift vouchers/gift voucher codes and other vouchers/gift voucher codes without a minimum purchase requirement have a limited period of validity, which is indicated on the voucher or together with the voucher code. After the expiration of the validity period, the voucher (code) may no longer be used. An extension is not possible.

1. First place the desired item in your basket. For the duration of an additional promotion, the item offered will automatically appear in the basket when the minimum order value is reached.
2. The following terms and conditions apply to complementary/additional items offered as part of promotions:
   • Only one complementary/additional item is offered per order.
   • The complementary/additional item offer cannot be combined with a voucher promotion.
   • Complementary items cannot be exchanged for a refund of their current price.
   • Additional promotions with a free item are linked to a minimum order value, which is always indicated on the corresponding offer.
   • Minimum order amount ("from … purchase") means that the definitive purchase contract must be drawn up and executed with an amount greater than this, including following the possible exercise of your right of withdrawal. If the value of your order falls below the minimum order value due to the exercise of the right of withdrawal/return, the additional/additional item will not be offered. In this case, the complementary/additional item must therefore be returned with the goods concerned and the rules set out in the information on the right of withdrawal apply.
   • Additional promotions have a limited period of validity, which is also specified in the advertisement for the promotion. The period of validity is frequently limited to one day’s action. If a purchase is made outside the promotion period, the discount can no longer be guaranteed. No extension is possible.

(1) Area of application
If you subscribe to a GUTE MARKEN ONLINE GmbH newsletter, the following conditions apply:

(2) Consent
Consent is given during the registration process for the GUTE MARKEN ONLINE GmbH newsletter according to the "Double-Opt-In" procedure: after transmission of the corresponding registration form, an automatic e-mail is sent to the recipient’s specified address. In this e-mail, the recipient is asked to confirm his or her subscription to the newsletter by clicking on a link. Only then will the address entered in the mailing list be activated and the recipient receive the desired newsletter.
By subscribing to the newsletter and clicking on the confirmation link, the subscriber expressly consents to the newsletter to which they have subscribed being sent to them on a regular basis.

(3) Dispatch
The newsletter is sent to customers and other interested parties at regular intervals of approximately 1 week. The customer may not assert any rights in respect of the receipt of a newsletter.

(4) Right of withdrawal from the newsletter
Newsletter subscribers can revoke their consent at any time by post (GUTE MARKEN ONLINE GmbH, Christoph-Rapparini-Bogen 25 (3. OG) 80639 München) or by e-mail (service.fr@hechter.com).
In the event of withdrawal, GUTE MARKEN ONLINE GmbH will no longer send any newsletters to the e-mail address provided by the customer. Cancellation is free of charge. Only the basic charges (e.g. postage or mobile phone costs) will be charged.

(5) Privacy policy
Insofar as the subscriber does not give any other consent to the processing and use of the data, including personal data, which he or she has provided in connection with setting up the newsletter subscription, this data will be stored, processed and used electronically in a machine-readable format exclusively at GUTE MARKEN ONLINE GmbH for the purpose of sending the newsletter. GUTE MARKEN ONLINE GmbH will store the information for as long as necessary and to the extent permitted by law.
GUTE MARKEN ONLINE GmbH will not pass on this information to any other company, unless this is necessary for the purpose of sending the newsletter (e.g. by activating a service provider, advertising agency, etc.). The transmission of information to the "Daniel Hechter" brand may be approved during registration. The newsletter subscriber may revoke this agreement at any time.

(6) Liability
GUTE MARKEN ONLINE GmbH accepts no liability for incorrect information accessed and distributed by the subscriber and/or third parties in connection with information transmitted via the newsletter. In particular, GUTE MARKEN ONLINE GmbH accepts no liability if e-mails or data entries (e.g. in the online newsletter forms for participants) cannot be accepted and/or accepted by the system because they do not comply with these GTC or the technical requirements of the website.

The HECHTER PARIS online shop will organise competitions. All visitors to the shop may take part. Participation in a competition is possible without having subscribed to the newsletter. In this case, please send your full contact details to our customer service department: service.fr@hechter.com. Competitions cannot be combined with other promotions. Winners are notified by e-mail when the competition is over. Your details will not be passed on to any third parties.

In the event of a defect in the goods purchased, the guarantees comply with the legal requirements. In particular, the customer may demand repair (new delivery or rectification of the defect). However, Gute Marken Online GmbH is entitled to refer the customer to a new delivery if it appears that rectifying the defect would require a disproportionate investment. Warranty claims must be made within two years of delivery of the goods. Warranty claims must be made by the purchaser, stating the relevant order number, name and address and a brief description of the reasons for the claim. At the request of Gute Marken Online GmbH, the customer shall return the defective goods at the risk and expense of Gute Marken Online GmbH to the following address:

Company

Gute Marken Online GmbH
c/o FineCom Gelsenkirchen
Fürstinnenstraße 2
45883 Gelsenkirchen

Gute Marken Online GmbH accepts methods of payment such as credit card (Visa/Master), Amazon Pay and PayPal, which are displayed during the ordering process.

We accept VISA and Mastercard credit cards. If you wish to pay by credit card, please enter your name, credit card number, 3-digit check digit and expiry date when placing your order. You will find the 3-digit check digit in the signature field on the back of the credit card. As we do not store your credit card details, you will need to re-enter them each time you place an order. Once you have been confirmed as the legitimate cardholder, the payment transaction is automatically carried out and your card is debited immediately after the goods have been dispatched.

Gute Marken Online GmbH is fully liable for wilful negligence. In the event of gross negligence, Gute Marken Online GmbH shall only be liable if such negligence has resulted in injury to life, limb or health or in the breach of a major contractual obligation. Major contractual obligations are those whose fulfilment is necessary to achieve the purpose of the contract and on whose fulfilment the customer relies and has legitimately relied.
In the event of slight negligence in breach of major contractual obligations, the seller’s liability is limited to typical and foreseeable damage.
The aforementioned limitations of liability also apply in favour of the seller’s legal representatives and vicarious agents.
Liability in accordance with the Produkthaftungsgesetz [German Product Liability Act] remains unaffected.

Under certain regulations, the seller is not obliged to take part in a dispute resolution procedure before this consumer arbitration office, nor does it volunteer to take part.

All contracts concluded between Gute Marken Online GmbH and the customer are subject to the law of the Federal Republic of Germany, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

The presentation of items may differ in whole or in part from the goods delivered. We endeavour to present the items as accurately and faithfully as possible to the original products, but colour differences due to monitor settings may occur.

The website hosted under the domain https://www.hechter.com is operated by:

Company: Gute Marken Online GmbH
Court of registration: Munich
Phone number: +33 (0) 176360553
Fax: +49 (0) 89 / 143 67 152 600
E-mail: service.fr@hechter.com

T

Munich District Court
Managing Director: Thorsten Höllger

Realisation & Fullservice by Fortuneglobe GmbH
Christoph-Rapparini-Bogen 25 (3. OG)
80639 Munich
www.fortuneglobe.com

Version: October 2024